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13 Am. J. Police 131 (1994)
Policing as though People Matter

handle is hein.journals/ajpol13 and id is 311 raw text is: American Journal of Police Vol. 13, No. 2 1994 131 The content of the book is straightforward and easy to read. While many of the chapters are brief, they provide more than sufficient information to explain the author's perspective and stimulate the reader. The focus of the book tends to be on issues that are internal to the organization. For instance, while there is significant discussion of subordinate relationships, citizen interaction and their involvement in policymaking is mentioned infrequently. Also, any direct discussion of many contemporary issues, such as totality management theories, or new ways of assessing police effectiveness, has been omitted, though the essence of these new issues will be discerned by the careful reader. Except for Chapter 10, No Nonsense Leadership provides a limited amount of practical, or perhaps precise, advice for police man- agers or administrators. Most chapters tend to emphasize a broader, theoretical discussion of problems and proposed solutions. While not a cookbook for police administrators, Bizzack's work could be a valu- able resource for those current, or aspiring, police leaders who choose to conduct a self-analysis of their philosophies and ideologies that guide their administrative decisionmaking. Frederick A. Gantz Gettysburg (PA) Police Department POLICING As THOUGH PEOPLE MATTER By Dorothy Guyot Temple University Press, 1991 Dorothy Guyot reports on changes in one police department that occurred over a period of fifteen years. Using the Troy, New York police department as a case study in police reform, she attempts to meet the dual objectives of describing an exemplary case of police up- grading and identifying fundamental issues involved in police reform. In general, she is successful in this endeavor. She begins by describing the core thesis of her work-that policing is a people business and that the people involved include both citizens and officers. A police organization that mistreats its employ- ees through the imposition of arbitrary assignments and discipline pro- duces officers who mistreat citizens through discourtesy and disdain.