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6 IJODR 138 (2019)
APEC Online Dispute Resolution Framework

handle is hein.journals/ijodr6 and id is 140 raw text is: APEC Online Dispute Resolution Framework Michael J. Dennis* Abstract The Internet and communications technology are changing every aspect of our lives. Now ODR is set to revolutionize commercial dispute resolution across APEC with the adoption of a new ODR Collaborative Framework. In this article, we will look at the challenges APEC small businesses face today and how the APEC ODR Collaborative Framework provides a much-needed solution to improve justice and boost trade. Keywords: APEC, ODR, e-Commerce, small business, dispute resolution. 1 The Promise of ODR Imagine you are a small vendor embroiled in a dispute with a foreign business in Asia-Pacific Economic Cooperation (APEC). You argue back and forth but cannot find a common solution. You feel annoyed and frustrated and at the same time worry about your business relationship. So you ask Apple Siri - or Google or Alexa - 'What do you think a fair resolution to this dispute is?' Siri searches through millions of cases and says: 'A fair resolution is a full payment for your product and shipping costs.' What we are describing here is the not distant future. In fact, online dispute resolution (ODR) providers already offer this service for certain types of dis- putes.1 The Internet and communications technology are changing every aspect of our lives. Now ODR is set to revolutionize commercial dispute resolution across APEC with the adoption of a new ODR Collaborative Framework. In this article, we will look at the challenges APEC small businesses face today and how the APEC ODR Collaborative Framework provides a much-needed solution to improve justice and boost trade. * Private International Law Consulting, ODR Advisor to the APEC Economic Committee. 1 Some ODR platforms like Modria, FairClaims and Smartsettle already offer negotiation assist- ance providing suggestions on potential solutions for certain types of disputes. eBridge China Research Institute announced at Cyberweek 2019 that it is launching an Al-driven platform for ODR of trademark disputes. The challenge of developing such a tool in an ODR platform more broadly for sales and service contracts is to accumulate a sufficient amount of digital data about similar cases to support the generation of statistically reliable results. See Jean-Frangois Roberge & Veronique Fraser, 'Access to Commercial Justice: A Roadmap for Online Dispute Resolution (ODR) Design for Small and Medium-Sized Business (SMEs) Disputes', December 2018. 138 International Journal of Online Dispute Resolution 2019 (6) 2 doi: 10.5553/IJODR/235250022019006002003