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24 Legal Reference Services Q. 1 (2005)

handle is hein.journals/lgrefsq24 and id is 1 raw text is: What Is Your Library Worth? Changes in Evaluation Methods for Academic Law Libraries Tammy A. Hinderman ABSTRACT. Outcomes evaluation is the process of measuring the changes in a patron's behavior, skills, knowledge, perceptions, or atti- tudes that resulted from the patron's exposure to a library's services and programs, comparing those outcomes to the library's goals and mission, and using that analysis to implement improvements in library services and programs. This article describes the evaluation methods historically used by academic librarians and academic law librarians and then dis- cusses the impetus behind the recent shift to outcomes evaluation meth- ods in academic library settings. The author suggests that academic law librarians should be prepared to implement similar methods in their libraries in the future and that they take an active role in developing evaluation policies and procedures before others do so. The article then provides a framework for implementing an outcomes evaluation plan in an academic law library. [Article copies available for afee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdelivery@ haworthpress.com> Website: <http://www.HaworthPress.com> © 2005 by The Haworth Press, Inc. All rights reserved.] Tammy A. Hinderman is Reference Librarian, State Law Library of Montana. The author would like to thank Penny A. Hazelton, Associate Dean for Library and Computing Services and Professor of Law, University of Washington School of Law, and Dr. Karen E. Fisher, Associate Professor, The Information School, University of Washington, for their invaluable assistance in drafting this article. This paper was the winner of the 2004 Earl Borgeson Award, which is presented to the best paper submitted by a student in the Current Issues in Law Librarianship class at the University of Washington's Information School. Legal Reference Services Quarterly, Vol. 24(1/2) 2005 Available online at http://www.haworthpress.com/web/LRSQ © 2005 by The Haworth Press, Inc. All rights reserved. Digital Object Identifier: 10.1300/Jl13v24n01_01 1