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14 Eur. J. Probation 1 (2022)

handle is hein.journals/eurjp14 and id is 1 raw text is: Original Article E JP European Journal of Probation 2022, Vol. 14(1) 1-20 It's Pure Chaos Every Day: 2 The Author(s) 2021 COVID-19 and the work of Article reuse guidelines Canadian federal institutional DOI: 10. 1177/20662203211056487 1ournalssagepub.com/home/ejp parole officers @SAGE Mark Norman McMaster University, Hamilton, ON, Canada Rosemary Ricciardelli Memorial University of Newfoundland, St. John's, NL, Canada Abstract As the Canadian federal correctional system grappled with the onset of the COVID-19 pandemic, institutional parole officers, who play a central role in prisoners' case man- agement team, remained essential service providers. Working in uncertain circum- stances, these correctional workers navigated new and rapidly changing protocols and risks, while attempting to continue to provide support to those on their caseloads. Based on semi-structured interviews with 96 institutional parole officers, conducted after Canada's first wave of COVID-1 9 infections, we analyze three ways in which their work was impacted by the pandemic: shifting workloads, routines, and responsibilities; in- creased workloads due to decarceration (i.e., efforts to reduce the number of incar- cerated individuals); and the navigation of new forms of risk and uncertainty. This study advances the understanding of stress and risk in probation and parole work and presents recommendations to ameliorate the occupational stresses experienced by correctional workers during and beyond COVID-19. Keywords COVID-19, parole, prison, risk, stress Corresponding author: Rosemary Ricciardelli, Department of Sociology, Memorial University of Newfoundland, Arts Administration Building, 4th Floor, AA4054 230 Elizabeth Avenue. St. John's, NL Al C 5S7, Canada. Email: rricciardell@mun ca