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![handle is hein.journals/artinl8 and id is 1 raw text is: Artificial Intelligence and Law 8: 1-34, 2000.
W © 2000 Kluwer Academic Publishers. Printed in the Netherlands.
Natural language processing for transparent
communication between public administration and
citizens
BERNARDO MAGNINI, ELENA NOT, OLIVIERO STOCK and
CARLO STRAPPARAVA
IRST 38050 Povo, Trento, Italy
E-mail: [magnini, not, stock, strapparava] @ irst. itc. it
Abstract. This paper presents two projects concerned with the application of natural language
processing technology for improving communication between Public Administration and citizens.
The first project, GIST, is concerned with automatic multilingual generation of instructional texts
for form-filling. The second project, TAMIC, aims at providing an interface for interactive access to
information, centered on natural language processing and supposed to be used by the clerk but with
the active participation of the citizen.
Key words: dialogue systems, multilingual NL generation, natural language processing, public
administration
1. Introduction
Transparency has become a key request to public administrations. The concept has
a general 'objective' meaning (i.e., things are not hidden or veiled) and a more
communication-oriented meaning. From the first point of view information should
be comprehensible, timely, should concern general issues and issues relevant for
the specific individual, should be explorable and be put in context. From the second
point of view transparency means that information should be conveyed in a mod-
ality that favours a more direct and collaborative relationship between citizens and
Public Administration. Indeed transparency has implications for democracy, legal
considerations and efficiency of the Public Administration-citizens system.
The need for communication with the citizen may occur for different reasons,
including:
to provide detailed information on the progress of an administrative procedure
or on the services available;
to provide clear instructions on the obligations the citizen must fulfil and on
the documents they have to submit;
get punctual information on the personal and family situation of the citizen.](ViewImageLocal?handle=hein.journals/artinl8&div=1&collection=&method=preview&ext=.png&size=3)