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26 Air & Space Law. 1 (2013-2014)

handle is hein.journals/airspaclaw26 and id is 1 raw text is: 


        THE



&SPACE


AMERICAN BAR ASSOCIATION


VOLUME 26, NUMBER 1, 2013


Airlines Need Protections Too


By Evelyn D. Sahr and Drew M. Derco


              A    irlines unfortunately
                   have a lamentable pub-
                   lic image. From poor
              food, rude flight attendants, and
              delayed flights, to increased
              fees, lost baggage, and cramped
              space, it seems that everyone
              loves to hate the airlines. In our
increasingly interconnected world, these negative per
ceptions are propagated via the Internet, news, and
social media.' To protect consumers and the public,
                      continued on page 1


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