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B-414650.10,B-414650.14 1 (2018-05-21)

handle is hein.gao/gaobadusc0001 and id is 1 raw text is: GAOU.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This version has been approved for public release. Matter of: Ace Info Solutions, Inc. File: B-414650.10; B-414650.14 Date: May 21, 2018 David B. Dixon, Esq., John E. Jensen, Esq., Travis L. Mullaney, Esq., and Robert Starling, Esq., Pillsbury Winthrop Shaw Pittman LLP, for the protester. Richard P. Rector, Esq., Dawn E. Stern, Esq., and Eric P. Roberson, Esq., DLA Piper LLP (US), for Inserso Corporation, the intervenor. Gabriel E. Kennon, Esq., and Christopher M. Alwood, Esq., Department of Homeland Security, for the agency. Alexander 0. Levine, Esq., and Jennifer D. Westfall-McGrail, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest challenging the agency's evaluation of the awardee's past performance is sustained where the record shows that the evaluation contained material errors and was not adequately documented. DECISION Ace Info Solutions, Inc., a small business located in Reston, Virginia, protests the issuance of a task order to Inserso Corporation, a small business located in Vienna, Virginia, under request for quotations (RFQ) No. HSCETC-1 7-Q-00010, issued by the Department of Homeland Security (DHS) for information technology operations support services (ITOSS). The protester argues that the agency unreasonably evaluated Inserso's past performance, unreasonably and unequally evaluated Inserso's and Ace Info's management and technical approaches, and assigned unreasonable adjectival ratings to Ace Info's quotation. We sustain the protest. BACKGROUND On March 31, 2017, DHS issued the RFQ, which consolidated seven separate ITOSS task orders into one task order under DHS's Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) II indefinite-delivery, indefinite-quantity (IDIQ) multiple-award