About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline

LOG IN
LOG IN


GGD-86-6 1 (1985-11-01)

handle is hein.gao/gaobabfjz0001 and id is 1 raw text is: %DI.cSc S BY THE U.S. GENERAL ACCOUNTING OFFICE Report To The Honorable William Proxmire United States Senate UNICOR Products: Federal Prison Industries Can Further Ensure Customer Satisfaction Federal Prison Industries (trade name UNICOR) is a profitable government owned corporation which sells many different products to federal agencies and employs thousands of fed- eral prisoners. GAO was asked to determine if improvements were needed in UNICOR's efforts to (1) set and maintain prices, (2) stay abreast of and deal with customer problems, and (3) grant clearances for agencies to buy elsewhere. The customers GAO included in its review reported few prob- lems with UNICOR. Overall, UNICOR customers appeared satisfied with its prices, although some believe the corpora- tion's prices are too high. Because UNICOR is not doing market checks as required, neither GAO nor UNICOR knows to what extent UNICOR is complying with the law to price its products and services within current market prices. UNICOR is taking actions to stay abreast of customer satisfaction and does respond to customer complaints. Overall, UNICOR's clearance process seems to be working well. However, the process could be avoided in many instances by improving UNICOR's product catalogs. GAO recommends actions which UNICOR should take to ensure its prices comply with the law and to improve its customer clearance process. U 71. OGAO/GGD-86-6 Ic.c.OU K NOVEMBER 1. 1985