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FPCD-81-40 1 (1981-07-20)

handle is hein.gao/gaobabcfd0001 and id is 1 raw text is: RELEASED /U'b ~X RESTPICTID - Not to be refea'sed eoitskl le e'a Accounth;rg 0,fie except o;I~ by the Ofice of Congso.1c2k. REPORT BY THE Comptroller General OF THE UNITED STATES Action Needed To Eliminate Delays In Processing Civil Service Retirement Claims The Office of Personnel Management's failure to timely process claims for retirement bene- fits has caused financial uncertainty and dis- tress. While OPM has set its performance standards at 35 days for acceptable claims processing, it is currently processing retirement claims in an average of 98 days and processing claims for survivors of deceased annuitants and deceased employees in an average of 136 and 225 days, respectively. Although OPM recognizes this problem and has taken some steps to reduce the number of backlogged claims, little progress has been made toward achieving its processing standard. Without the steps OPM has taken, the backlog would be even higher, More must be done if OPM is to meet its standards for acceptable processing times and to eliminate the backlog of unprocessed claims. FPCD-81-40 JULY 20, 1981 / I I 377~2'~ 11I88I9i WII 115889